The ease in using this software is by far its best feature. Not only does it help us track our progress but also helps create reports that we need! It's extremely easy to use as well. I have not found anything dislike about this tool yet. This program could be better regarding security because some records are hard to change if they're incorrect so there must be an option where you click yes/no rather than changing them manually which defeats their purpose. We used to keep all documents together with one record even though each document was different. Now everything goes into separate databases allowing multiple people access at once!