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Lithuania, Vilnius
1 Level
755 Review
72 Karma

Review on NETGEAR Orbi Tri-band Whole Home Mesh WiFi System RBK23 - 2.2Gbps Speed, Router & Extender, Covers up to 6,000 sq. ft. - 3 Pack (1 Router & 2 Satellites) by Sean Moran

Revainrating 5 out of 5

Terribly unreliable and backed with terrible support

I bought this router hoping it would be a good solution for a large room. I found it buggy and didn't work well. I've found the network to crash about 3-4 times a day and each time requires a hard reset to get it working. I spent hours on the phone with Netgear trying to solve the problem. I spent time on firmware patches and various settings. None of them worked. This network, like all others, is simply buggy and very unreliable if you need a reliable Wi-Fi network. Worst of all, all the time I've wasted over the last two months trying to get the product to work properly for Netgear has eaten up my Revain return window. I tried returning the network to Netgear but they refuse. Your customer service was terrible to deal with. It would have been much better if I had sent the product back the moment I had the problem. As an addendum to this review, I ended up purchasing the google mesh network and it has been working flawlessly for the past month. Don't waste your time and money with Orbi. There are better ways.

Pros
  • Availability
Cons
  • Security