To make things worse, I encountered lengthy wait times and unhelpful staff members who seemed uninterested in helping me when I tried to call customer service to ask about a return or exchange. When I eventually heard back, I was informed that I could only return the items if they were brand-new, unused, and in their original packaging. This information was useless because I had already opened the products to evaluate their quality. Overall, my interaction with UOOU left me feeling incredibly let down. The business didn't deliver on its promises to provide high-quality products, and their customer service lacked both efficiency and helpfulness. I wouldn't advise anyone searching for dependable and high-quality arts and crafts supplies to shop at this website.