The best part of this software is that it has many options for use in different areas like customer care solutions or even marketing tools but I have not tested them thoroughly as yet.
It was good at first because we could connect our applications with other systems easily without having problems such as error codes etc., so overall everything worked smoothly until now when there are some issues which cannot be resolved since no one knows how they should work properly anymore unless you find someone who can help solve your problem using their knowledge regarding what needs fixing. When used wisely these types of programs will really make things easier, simple tasks become easy by just doing certain actions within few seconds instead spending hours trying something out yourself then failing miserably.