The ease of scheduling work orders, communicating with technicians to schedule service calls is great! It would be nice if you could set up alerts so that when an order goes through it will send out emails notifying all involved parties as well as other users in your account like managers or supervisors who are also using this software tool.
Currently we have been able to successfully use their product by allowing our mechanics access via VPN into one server which then allows them full capabilities within there own office location without needing additional servers/servers costs etc..