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Papua New Guinea, Port Moresby
1 Level
702 Review
31 Karma

Review on Acelane by Terry Wright

Revainrating 2 out of 5

Lackluster Quality and Service from Acelane

I was curious about Acelane's web store because I had expertise boating and it boasts an emphasis on sports and the outdoors, especially sailing and boating. My most recent purchase from this company, however, was far from satisfactory. The boat I received from Acelane was very different from the swanky, high-end one that was shown on their website. Poor build quality and a number of flaws that weren't stated in the product description were present. I tried contacting customer care to fix these problems, but I got no response and little help. Additionally, contrary to what was stated, the sailing gear I got was not of the greatest quality. It was quite disappointing since the rigging was fragile and broke when I used it for the first time. Overall, I was disappointed in Acelane's offerings and level of customer care. Any boating lovers looking for top-notch gear and dependable customer service shouldn't consider Acelane. There are many other online retailers who provide their clients with better products and customer service.

Pros
  • Provides a comprehensive selection of boats and sailing gear of the highest possible quality.
Cons
  • Not a lot of options for those not interested in sailing or boats.