The best thing I like about this software is that it offers all of my needs within one platform- from customer service to sales management; everything in between! There isn't much not liked at present, but as any business grows you will likely find some things lacking or difficult with certain functions/features (which are currently being developed). As mentioned above though there really should be more features offered by way too many dealerships today than what has been built into their solutions - so keep an eye out here if your dealership does have those missing pieces needed now rather then later down line when they may already need replacing!!