I like that it allows me to keep all my billing in one place instead of having different systems! It can be difficult at times when trying get answers from support but they are always available if you need them quickly or over email as well which helps out immensely!! Great software with great customer service behind this product- we've had nothing bad about our experience thus far using their services. We have been able solve issues faster than expected by going through channels within HP Support Central such as chats/phone calls vs waiting days before getting an answer back via emails - saves us time AND money while giving good quality results along side saving paper waste. !