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Turkey, Ankara
1 Level
704 Review
35 Karma

Review on KIDAMI by Prentice Martin

Revainrating 3 out of 5

My Experience with KIDAMI's Customer Service Was a Disappointment

As someone who frequently does their shopping online, I was delighted to discover the website of KIDAMI, which appeared to carry an extensive collection of toys and activities geared toward children. Having said that, the most recent interaction I had with their customer support left me feeling extremely discouraged. My daughter's birthday party is coming up, and I purchased a dress up set for her, but when it arrived, it was missing several pieces. I was very disappointed. I contacted KIDAMI's customer service department right away, but the representatives I spoke to provided unhelpful responses and did not seem prepared to help me find a solution to the problem. After making a number of phone calls and sending a number of emails, I was eventually able to obtain a replacement set, and it arrived only a few days before the party. My previous interaction with KIDAMI has left me with a poor opinion of the business, and as a result, I am hesitant to make any additional purchases from them in the future. My overall impression of the company has been negatively impacted by the absence of care and attention to the provision of customer service, despite the possibility that their products are of a high quality. Despite the fact that I had a negative experience with KIDAMI's products, I do acknowledge that they have the potential to be advantageous for the growth and imagination of children. Children's social and emotional development can benefit from role playing activities such as dressing up and pretending, and toys that simulate the kitchen can educate children about nutrition and cookery. Nevertheless, I would advise people who are considering doing business with the company to be wary of the company's customer support practices and to carefully inspect their orders as soon as they arrive.

Pros
  • a large variety of games and toys.
Cons
  • a small range of specialty goods.