I must say right away that this is not the first purchase of Dyson products, but the first one in the official store. So, if after the described you suddenly decide to buy their products, and they are good - styler, hair dryer, vacuum cleaners earlier . then buy anywhere, but not in their OFFICIAL STORE. WORST SERVICE you can find: 1) Delivery. They use SDEK couriers who do not speak 2022 at all (see the screenshot of the correspondence). Delivery took 1.5 weeks. And for the first time, the courier did not understand at all where to go and what to deliver. And the second time they lost their documents. (See photo - searching for documents) 2) Support service. My opinion that Dyson was the second Apple was quickly dispelled. Terrible customer service - they don't answer emails, they hang up on the phone, delivery is postponed. And about further problems with the device (see below), I generally keep quiet. They will kick you from one employee to another for weeks. And it's not just me, read the reviews on their cleaners, there are a lot of people who got married. 3) Type of device. When you buy a vacuum cleaner for 60k you expect to see the perfect product, in a nice and clean package. In fact, a broken vacuum cleaner arrived, everything inside was covered in dust and dirt (see photo). And plastic deserves special attention - all covered in flashes like a Chinese toy. 4) Marriage is the icing on the cake in our acquisition process. Ultimately, it turned out that such a long wait was in vain. The vacuum cleaner doesn't work at all. After all, if goods are checked in other stores, then the 2022 Dyson apparently considers this unnecessary . And as a result, now we are waiting for a huge series of calls from engineers who send us one to another, examinations, returns, etc.
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