We are satisfied with their customer service, they always reply back quickly to our questions or concerns promptly once we've contacted them via email. I don't know if there's anything i dislike about them but at this point it wouldn’t be able to come up in my mind. They have been so helpful solving all of our problems related web site development issues over time since 2003 till now even after having changed providers several times with different companies. The ease of use and the fact that it is very user friendly. The customer service is also very helpful and they are always quick to respond. I would like to see a few more features that Coswin 8i offers. I would like to see an option to have a separate folder for each item in the warehouse. This would help to keep track of which items are in which folder. We are able to keep track of our inventory and also keep track of our purchase orders. This has also helped us to keep track of our work orders.