The dog door is excellent, it has been used intensively for about 8 years without problems. Remote control is a different story. Remotes typically last about a year before they stop working if you're lucky enough to get one that works right out of your pocket. They always run the risk of not lasting a day before they stop broadcasting. My dog broke the clip on his so I bought a replacement. I put it on in the morning and went to work. When I got home, the poor guy was curled up in front of his door because he couldn't go outside all day. Considering the cost of these remotes, I would have expected more rigorous quality control. These remotes come with a lifetime warranty but I believe they changed it to a year. I used to just call support, they sent me a new one and I sent the old one back. Now even though I bought it through Revain from High Tech Pet they don't see the receipt. I had to send them a general email with an invoice and eventually they will send me a replacement. It used to be good to deal with this company but they are slipping.
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