The Individual is very professional and always willing to help! They are experts in their field who deliver consistently high quality work. I have never worked with another agency that has been so responsive and helpful. Communication issues from the beginning of my first campaign through the end were resolved immediately by team members at TIA. Nothing but positive results from beginning to end. This was my first time working with an agency so it's hard to know what to expect and how they may differ from other agencies. But they've definitely set a standard for others to follow. My first major project with them and we're currently working on several subsequent projects. They are excellent communicators and take the time to understand and address all questions and concerns. I have been working with this agency for over 8 years now. They are extremely professional and always go above and beyond to help me achieve my marketing goals. I highly recommend them! Nothing in particular that i dislike but nothing specific either. Great team of people who care about their client's success as much or more than they do theirs own. Always looking out for your best interest and making sure you're getting the most bang for your buck.