The most amazing thing is that they are always there for me when I need them! They have been so helpful with my planning process every step along way. They really care about their guests as well as making sure everything runs smoothly during each trip. There was nothing negative to mention in this experience at all- It's wonderful just having someone who cares enough to be available anytime day or night whenever things get crazy!! We used T&T once while traveling through Europe last year which made our whole journey even better since we were able to stay connected via FaceTime/Skype everyday if needed (which is not something many other companies include). Planning an upcoming vacation where it will require both travel time AND time spent away from home. Working closely together has allowed us to make great plans without needing multiple people working separately. Being out of town gives opportunities for friends & family members back.