I like how it can be customized with your own branding which makes this program stand out from other programs in its category. It also has an easy-to-use interface so new users will have no problem getting started using this software. While there are many free online options available, sometimes having access to all the bells and whistles can be beneficial. If you're looking for something simple but powerful, then TrainersTool may be what you need! We use it as our primary medical record system and we've been very happy with the ease of use, customization, ability to export files into various formats (including excel), as well as being able to track progress through the year. The customer service support could definitely improve - some aspects seem difficult or time consuming to navigate. Our biggest challenge at work is keeping up with documentation required by insurance companies, state agencies etc.