They have been very helpful with my questions about their product which has helped me decide whether or not to go ahead with it for our facility! I would recommend them because they are always willing to help you out if there's anything at all wrong/missing in your account etc., but also give good advice too when choosing what works best for us as an organization (which was great!). Nothing really negative so far!! We've used other products before from different companies like this one where we had issues getting some things fixed after many calls back-and forth only got responses saying "it will be taken care of" then nothing happened! But now everything seems fine between both parties again though still no response!