1 Level
1348 Review
64 Karma
Review on AzureDesk by Tim Ram
Good alternative solution when using ManageEngine ServiceDesk Plus
I like how easy it is to create tickets, assign them to agents and track their status. There are some features that seem to have been left out or not fully developed. For example, there's no way to search by agent name for open tickets. It would be nice if you could see ticket history by agent instead of having to do it one ticket at a time. Also, there's nothing that stands out as being particularly useful. It's a good system, but there are other more feature rich products out there. It has made assigning tickets to agents much easier than before.
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Pros
- The ease in which we can report issues through email notifications when they occur within our environment makes this product very helpful! We also love using Microsoft Teams with its integration into TFS Service Management portal where all team members will receive instant updates from changes occurring across environments without ever needing an alert sent directly via e mail message notification
Cons
- Some difficulties
