As an Administrator we like that it helps us get daily reports of where our website was performing best across all locations. The interface needs some improvement as well as more features in general however I think these are minor changes rather than fundamental improvements for this tool's functionality. This software does what its supposed to do - keep track of web performance at individual sites or pages. It can be used by multiple people who may not have prior knowledge of IT systems. I have been using CatchPoint since 2013. It has helped our team monitor user activities across all of our web properties (about 2k sites). The reporting engine allows for quick drill down and customizations as needed. There are some integrations that would be nice but they do not exist yet. We use it primarily to get insights in to what people actually doing when they visit various websites so we can improve them or stop certain things like ad clicks/clicks on affiliate links etc.