I like how easy it was to set up my account with them! It's so nice that they have everything you need in one place (and their customer service team can help guide your way through any questions or concerns). The only thing we haven't been able use yet are some of our favorite features such as alerts/notifications when pets leave without being picked back up which would be helpful if not too costly per user since this isn’t free afterall but overall great product!! We love using pupkeep because its very simple setup process along wth easeofuse once logged into site makes life easier than ever before.