The application is so simple to use. I had no issues installing it or using it at all! It makes my job easier that way. When you log into seeasy, you also have access to many different aspects of your account! There are some things i would like to change with this app but overall great product! If i wasn't provided so much support by seeing asy they wouldn't be able to keep doing what they do best!! I like that you can customize what gets sent to your customers. You can also see exactly where you stand in terms of emails, how many unread emails there are, and even how long it takes for someone to open an email from you. The only thing I dislike is that it's very expensive. I would love if they offered a free version so people could try it out before buying it. It helps us keep track of our customer communications, so we know which ones are getting read and which aren't.