Review on ICON Services by Brian Wolf

Icon is committed to providing its customers with comprehensive support for software lifecycle management of pharmaceutical products throughout their entire value chain - from product concept through to first marketing authorization submission. The team's expertise spans multiple markets, including Clinical Trials, Regulatory Affairs & Manufacturing as well as Drug Safety Risk Assessment & Management and Health Technology Assessment. One can be confident that the team takes into account both scientific considerations as well as market-specific issues when it decides which projects will receive appropriate attention. Our partnership goes far beyond professional relationships between professionals within ICON who work together and have known each other over more than 20 years, so we are able to establish long lasting business relations despite short project cycles. As part of our solution portfolio our goal is continuous improvement. This requires us to evaluate how we deliver in order to meet customer preferences without compromising service excellence. While keeping a track on the overall satisfaction rate among customer, a close look was also taken at the results and analysis done on specific departments such as Project Planning & Reporting (PP&R), Quality Management System Implementation or Process Improvement activities etc., leading to better alignment The team is very professional and always ready for any kind of issues we may have. They are willing to listen to us and understand our needs. Nothing much to say about this product. It does exactly what it says on the tin. It's a great tool for me to use when I'm working remotely. It helps me stay connected with my colleagues, even if they're not physically present.