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ICON Services Review

4

·

Very good

Revainrating 5 out of 5  
Rating 
4.8
Other Services, Health Services

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Description of ICON Services

Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times.

Reviews

Global ratings 4
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  • 4
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  • 3
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Type of review

Revainrating 5 out of 5

They help with FDCPA and pre-IND filing too

The service is very good it helped us get into the market fast as we are not from US but still have strong interest for FDA approval. There were some issues when they tried to charge me extra money which was my mistake so be careful before signing any agreement or contract documents because there can always something wrong about them like scamming you etc! Good customer support if needed just call their office number given after registration/signing up process will solve your problems quickly…

Pros
  • Fast approvals
  • Very easy interface with user friendly design.
  • Strong international presence in global markets via partners network, affiliates & distributors worldwide
  • Easy access through mobile devices including tablets (iOS / Android)
Cons
  • So-so

Revainrating 5 out of 5

Great customer service, quick to respond and fix issues

The team is great! They are knowledgeable experts who have done it before so they know how you can solve problems quickly (and affordably). If there's anything wrong we get straight back into fixing things without delay or any unnecessary cost for us as their customers - very refreshing after many years where companies always make excuses why something cannot be fixed fast enough etc. There isn't much i dislike about them other than perhaps some people might find working from home rather…

Pros
  • No bad vibes here :)
Cons
  • Nothing here

Revainrating 5 out of 5

Outstanding Customer Service ! Very efficient communication

Icon is committed to providing its customers with comprehensive support for software lifecycle management of pharmaceutical products throughout their entire value chain - from product concept through to first marketing authorization submission. The team's expertise spans multiple markets, including Clinical Trials, Regulatory Affairs & Manufacturing as well as Drug Safety Risk Assessment & Management and Health Technology Assessment. One can be confident that the team takes into account both…

Pros
  • Easy interface
  • Reliable services provided by your technical staffs
  • Customer Support Staff members were really friendly.
  • Availability 24 seven 365 days per year!All these makes life easy while doing remote jobs
Cons
  • Empty

Revainrating 4 out of 5

Excellent partner and services provided by Punchbowl

The team was very supportive throughout my project implementation process - they were always available for questions or concerns if needed! Nothing from what we worked together specifically (other than being awesome people!) but overall experience working through their platform/systems is top notch compared to other platforms out there as well!! Great support. Would highly recommend them over any others- great partnership opportunity when you need someone who can work closely with your…