Purchased direct from ninjakitchen prior to sale at Revain 7:30 preheat time and only 375 grill temp measured with IR gun. three different cooks and measured the same temperature. By the way, the infrared gun is calibrated. The steaks were cooking but it took longer. It is not possible to over-rare or medium sear a beef steak with crispy or charred skin unless the steak is about 1 1/2 inches thick. Steaks for sale are usually 3/4 inch but no larger than 1 inch, so the meat is always medium to good to achieve some crispness or charring. Grilling with the lid open requires an exhaust fan (due to the smoke from the steak fat) which in my case is just above the stovetop so you can use the grill pan instead of moving the ninja underneath. The griddle does not preheat on first use, there is no fan and only a constant preheat light number two blinks for 5.5 minutes. Turn off the device, turn it on again and after 45 seconds start preheating. There's only room for a skillet for two slices of French toast, and there's room for a one-person ham as well. Shrimp and fresh vegetables stir fry, as well as standard 20 minutes. 390 lots of uncooked vegetables. My original ninja grill ig301 was always charred and cooked most vegetables with the same default settings. Food often slides down the grill grate after the lid is closed, requiring the lid to be opened to slide the food back onto the grill grate, but the workaround has been used by raising the front of the grill. The grille never comes close to the 500 as advertised. Back to using my original ninja grill ig301. In favor of Ninja, they offered to ship a new block and offered an additional 20 percent discount on their already under 200 retail price currently on offer. Maybe my device was broken, but I didn't want to go through it again. And the device was in the original box with an additional double box. To her honor.
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