I bought this for the low profile after seeing a friend's 20R (definitely NOT low profile) with a rotary switch. I also read a review that while the 10R buttons were a little hard to find at times (I agree), the 20R jog controls were often TOO sensitive. The best thing about this and probably all Sena products is the sound quality of the microphone/transmission. The speaker quality is good, the volume can be set to "too loud"; You can block out all road noise if that is your goal. I put it in a full face helmet and my wife can't tell if I'm sitting still or driving down the road at 70mph. The microphone is really good; better than the headset that came with my iPhone 7. Bluetooth connection is easy and works great with Napster. Get used to the control buttons and you'll be delighted you bought this. I'm switching to a Shoei GT-Air this year and will buy a custom 10R for this helmet including steering wheel controls.
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