I like that it is very easy to use (even for non-techies). It's intuitive design makes this product great! The price point of $0 per user/month was also appealing when compared with other products in its class. There are some minor bugs here or there; but they aren't enough to stop me from using my computer all day long. This software allows us at our office to communicate effectively between staff members without having to speak over each others' heads. We can see who has left messages during their shift if needed while we're working independently as well.