The ease of use for our office staff with this tool! It has helped us streamline all aspects from scheduling appointments through billing as well tracking progress throughout each job in real time (we used it last year). I don't really have anything negative about smart inspect but we are working towards adding some additional functionality so maybe then there will be something i can add here - other than just saying they did an amazing great work!! We love how easy this system makes managing jobs/subcontractors very simple because everything happens online which helps reduce mistakes or lost paperwork etc.. The ability for me as an inspector (and field superintendent) in real time view my job schedule/assignments with tasks assigned along side of each area inspected! This has been extremely helpful when I am out inspecting jobs or not able at work due lack of personal phone connectivity which keeps us from using smart phones while we are working hard doing inspections!! Nothing so far but just getting started learning this system - it will be great once familiarized.