The ability for my medical provider's office staff (and me) access it from home or work without having internet issues is amazing! I wish there were more options/apps that could be added easily by patients themselves - perhaps through some sort of app store? It would make them feel like they are part owner as well instead just being "users". Also if you have multiple providers who use this software then sharing patient data becomes an issue because each doctor has their own login info but can't seem find how other doctors' accounts connect together so we don;t share information effectively within our practice group when needed most- eases communication between us during appointments at least :) Great tool overall though!! We've been able solve many problems related solely do electronic health records such getting insurance companies reimbursed properly etc.,etc..