The support has been great! They have helped us get our environment back into compliance with PCI-DSS requirements after an incident involving cardholder data in transit from one vendor's system through another vendors' gateway solution (which was not properly configured). We are very happy customers because they work quickly for us when we need assistance or just want their expert opinion about something that isn't working as expected. There really aren't any downsides at this point. If you're looking for help solving problems related to your credit union being compliant under all aspects of HIPAA/HITECH regulations then look no further than LookOut Solutions Group Inc., LLC - it will be worth every penny spent up front if there ever comes time where things go south again and someone needs remediation immediately afterwards. Our organization uses Check Point WAF devices across multiple sites within different states. It allows us centralized administration.