I hate Mophie. Your claims that quality and happy customers are your top priorities are not backed up by my experience. I placed an order with your internet company and am crossing my fingers for the best. However, the item that was sent was a poor substitute for the advertised quality. I tried to contact customer support, but they appeared preoccupied with high-fiving each other for having built a "trusted brand" rather than resolving my issue. I was on wait for what seemed like an age before speaking to someone who was about as helpful as a potted plant. Thus, I regret to inform you, Mophie. Your assertions that you have earned the trust of both professionals and customers are as credible as a politician's campaign pledge. You should search elsewhere if you need a dependable product and attentive service.