Update: the seller sent a replacement mat that included the strap. It arrived within days of my alerting the seller We appreciate the responsive customer service, if not the Best Buy Prime delivery truck that backed into our driveway at 6:45 this morning. Well I suppose that is all in the name of very quick customer service. As already noted, the mat is fine and I should think will hold up.Actually, the mat is fine. It was delivered without a strap and Beautyovo customer service has yet to reply to my email advising them of the problem. Its been about a week and compared to other companys' response time, this seems unresponsive at best. Will be happy to update this review if the company makes good.
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