The product arrived on time. Instructions water very clear, but when we got to step 2 the screws would not thread. Emailed the company per instructions with pictures and a description. Within 12 hours someone responded and asked for order info and address to send me a new table. The next day they followed up with another email asking for more details in order to improve their process. New table arrived in a few days and was assembled with out issue. It's a very nice desk.
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