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Qatar, Doha
1 Level
753 Review
67 Karma

Review on Achva by Jon Dugan

Revainrating 2 out of 5

Achva Frustrates Customers with Its Low-Quality Products and Lack of Response to Their Concerns

I am the type of person who relishes trying out new kinds of gourmet food and desserts, so I was excited to give Achva a shot. Unfortunately, my time spent with this business was filled with nothing but frustration and dissatisfaction at every turn. The quality of the snacks and desserts that were provided to me was subpar, and they did not live up to my expectations in any way. My order of halva turned out to be crumbly and desiccated, and it did not have the smooth, creamy texture or the nutty flavor that I had anticipated. I had anticipated that the candy and chocolate would have a flavor that was decadent and rich, but neither of those things lived up to my expectations. To make matters even worse, customer support was unresponsive and unhelpful throughout the entire process. I made several attempts to get in touch with them in order to ask inquiries regarding my order, but I never received a response. The entire experience was frustrating for me as a result of the absence of communication, and I came away from it with the impression that I had thrown away both my time and my money. In general, Achva is not a brand that I would recommend to anyone who is seeking for high-quality snacks and sweets. This business is a bitterly disappointing letdown for a number of reasons, including the poor quality of its products and its unresponsive customer service.

Pros
  • offers first-rate customer support.
Cons
  • There is a lack of dietary and ingredient details.