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1331 Review
43 Karma

Review on Catchpoint by Frank Dubey

Revainrating 4 out of 5

Great way keep track & respond faster thanks

You have got more control of where you are spending spend time than any other solution in this space that I know about (I think). The ability for me as an internal user or support rep has greatly increased without having my own dedicated team member who would be tracking so many things manually across different software vendors - all within our Salesforce instance! It's also worth noting how quickly their product updates come out when there aren't releases being pushed every few weeks by competitors/competitors like some others do. Being able figure everything up top it doesn' seem too much but then again not nearly enough features available compared with what we need at work everyday either :( We're solving two problems here; firstly ensuring no one leaves us hanging around waiting ages between emails responding them due delays etc because they forgot something simple which impacts both client engagement AND sales conversion rates - meaning everyone wins :) Secondly allowing multiple parties access The ability for our sales team members that are remote around the country or world can now see what their customers have been doing in order to solve problems quickly so they don't lose business. This has allowed us as an organization to get back up running after COVID shutdowns which was great! No more having people come down with Covid symptoms just because we were working out of home during this time period.

img 1 attached to Catchpoint review by Frank Dubey



Pros
  • I also like that it's so easy to see how many new emails are in my inbox as you get to the top of the page
Cons
  • There are a couple of things I wish they had