I like that this program is easy enough for me as an older person with less experience using computer programs but still very capable of doing my job well! Nothing much at all - it's been great so far!! It does what its supposed to do without being too complicated or hard to navigate through in order to use effectively by myself/my employees etcetera. A little pricey compared some other more basic options out there nowaday. But worth every penny if you need something robust (and user friendly) when dealing specifically with claims management. We are solving our problems related to billing issues while also keeping track of payments made via credit card processing along side invoices sent to customers who have not paid us yet.