The first thing I like about Sera, aside from it's quality service team was how quickly we were able get answers back in comparison with our previous provider who took over 6 months just getting us set up! We have had zero issues since implementation so far which has been great but also would recommend contacting them prior before jumping into anything as you will want this system fully configured properly otherwise there are many problems waiting around each corner!! You can see your data flow very easily allowing me at least be prepared when things don't go well for my client/suspect etc..
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