Easy access of all medical records through one location is great! I love that you can easily set reminders so it's easy when we're busy at work or during lunch time - no need searching around looking in different places just click here then there (also have been able do this since my mom started using them). Not much as far as dislikes but if they were adding more features perhaps? Would like some way where patients could enter their own information such has other providers would be nice too instead waiting until doctor enters info into computer which is sometimes not done right away-just take your word unless doctors notes say otherwise :) Have reduced paperwork by having everything accessible from 1 place rather than multiple sources including emailing files back n forth etc.- saves alot o paper!