We have been using this software since 2010 for our flight dispatch process and it's very easy to use once you've done so some time with other similar systems. Nothing really bad about qepefect aside from that we can't integrate directly into Salesforce or Google Apps (which would be great). If your looking just to get something out there then definitely try these services free first before making changes later down the line where they are far more expensive than originally thought. It has made managing my dispatchers much easier!