The ability for all parties involved in shipping/warehouse operations to see where their items are, what they need from others, when it is needed by someone else etc. The app has been updated frequently over many years now so there's always something new. I have not found any downsides or dislikes that would keep me away from using this software. It can be used by anyone who needs it whether it be warehouse personnel or executives of larger companies with multiple locations. This allows everyone to get more done during normal work times rather than having to wait until after hours.