The best thing about cittaarp was that it has made my life so much easier with respect to keeping track of client's bookings, invoices etc. It also helps me keep everything in one place which makes things very easy for monitoring purposes as well. I don't really have any dislikes at this point, but would say maybe there could be some minor improvements done around customization feature for clients' requirements/needs. We use cittaarp mainly because of its capability to manage our entire accounting process right from managing the financials and even doing payroll. I like how well it integrates with both our accounting system (our old Sage) as well as our billing platform called Billing Solutions. Also, there's an easy way to import data into the software via 3rd party apps. It works fine for us at this time but we're expecting some changes in 2018 so we'll see what happens then! We haven't found anything negative about using cittaarp yet. The integration between our accounts/billing systems and CITTAARP are great - very seamless!