**REDACTED FOR UPDATE** The seller apologized and offered a replacement or full refund. They responded quickly and refunded the money. I will definitely add a few stars just for customer service. I ordered in early December. Installed a few weeks after receipt. I set it on a 24 hour timer when it gets cold, but only on a medium setting. Also, I wear it for a few hours in the morning when we go to work and my dog is outside. Went out to turn it on this morning, I haven't turned it on for a few days due to the warm weather and it sent back an error code. I took it out and turned it over to find that it was burned and also burned a hole in my dog's bed. I am so angry, shocked and angry! I'm thankful it wasn't worse because it could have burned our house down because the kennel was right in front of our house. And it could seriously hurt my pet. Do. NO. Buy!
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