They're incredibly easy-going, friendly people to work alongside. Always willing to listen! It's such an amazing service that really puts you in touch with your audience - we've been able to use their team so far for events/campaigns but they can also be used as media or content providers, which is what I'm using them currently (as well as our PR agency). There are some minor UI issues when it comes to editing images etc., but nothing too major there either. The fact they understand exactly who we need out of this platform and how best to reach us across channels means they always deliver fantastic results!