Arrived in great shape well packed with no scratches, bends or broken parts. Was not as hard to assemble front fork as I anticipated from the reviews. Any low cost Harbor Freight toolset has what you need to assemble. I did review YouTube 1st and that certainly helped. I was missing 1 of the 2 ball bearing rings used above and below the fork in the frame. A phone call to support was immediately answered by a human being we sent me the missing part the next day. The rides great and shifting was accurate. I did adjust the rear brake a little more aggressively than shipped but that was the only adjustment needed. I did throw the chain a couple times but that was due to me shifting the front sprocket when the back sprocket was at the other extreme position (i.e. user error). Once I got the hang of it no more of that. All in all a good bike at the good price.
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