I like that you can customize your own design for all types of promotional items such as pens, mugs etc! The customer service is great too because they are always willing to help with questions or concerns about our designs. They also offer free shipping which makes it very convenient when ordering large quantities. You don't have any control over how many colors will be used in one order so there's no way to know what color palette might work best without actually trying each option out yourself. If possible try using different colored ink options (lighter vs darker) instead of just black/white if this isn't an issue already. We're able to change up the look & feel of every item we sell by varying them from traditional white promo materials to more unique ones including custom printed bags or branded t-shirts. This has made branding easy since these new.