I'll start first with the pad. The pad is made of well matted material allowing for comfort when walking on the rug. There is a noticeable difference between the rug having the pad and not having the pad. On the floor side of the pad there is a non-slip material that prevents the rug from sliding. I have ceramic tile floors and the pads work great. Secondly, with regards to the seller. Though I did not receive the second pad with the original order, I still gave them 5 stars. Sometimes opportunities allow me to rate the customer service of a company. RUGPADUSA were very prompt with addressing the issue and did not hesitate to reship the missing item. I received the missing pad within a few days. I would recommend the pads and seller.
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