The HARBORII online shop falls short of the company's stated aspirations. The website's layout and functionality are both substandard. The layout is confusing, and there isn't enough detail on the products offered. Checkout is a cumbersome and annoying experience. Customers are required to sign up for an account, which is both inconvenient and redundant. Shipping is expensive, and there aren't many payment choices. Poor response times and unhelpful staff characterize the customer service. Returning an item and receiving a refund might be a hassle. It's disturbing that the company's policies aren't more open to the public. In general, HARBORII's web store does not live up to its high standards. The website is complicated and the support is poor. Another cause for concern is the company's opaque practices. Customers seeking refinement and class in their home furnishings have greater options available to them.