I like that they are very flexible in their approach to solving our problems as well being able provide us with great service at an affordable price point! They have been extremely helpful when we need them most (during COVID).
Nothing really comes across while working here but if it does come up you can always reach out for assistance or refer back through your own research/research from other companies who may be more familiar wtih what's going around right now regarding this issue etc.. We've had some issues getting certain devices set up correctly by another tech services firm which has lead me think maybe there was something else wrong? But after talking directly withe team i'm sure its just because he didnt know how things were setup elsewhere so didn't realize his mistake until later down stream once everything got installed properly - nothing major though only minor annoyances such as having someone take over my account without letting go off first.