I like that it has different types of crimes such as violent/nonviolent etc. It also gives you information about when certain crimes are occurring. You can search by time period or location. There isn't much customization for your own department but they do have an option if you need it! We use this product during our shift changes at work so we don’t get into trouble (not being able to be there). This helps us know what kinds of things are happening around town and who might possibly be involved. For me personally, I like how easy it makes my job easier because now i am not worried about getting stuck working overtime due to people causing problems while I'm off duty.