The ease of use, the ability for multiple users in different locations to access information at once without having to physically be together makes this software very useful. I wish there was more customization available to make it look like our current system instead of how it looks when you first log into it. It would also be great if we could have some sort of notification that something has changed or been added so that we don't need to keep checking back to see what's new. We are able to view patient results from anywhere with no delay. This allows us to work faster and take care of business much quicker than before.