I love that it's so easy to set reminder emails for clients, which is key when you have an agency with multiple people working together! The app also allows me as admin of my account (which can be anyone) access all other users' accounts if needed via email or phone call - this makes managing our team super efficient because we're not always looking at each others screens trying figure out who did what workbook/project etc.- just send them messages through touchobase- they'll get back instantly even during weekends!! Super helpful tool especially since everyone has different schedules but still need their tasks completed by deadlines. Would like more templates available such us invoices & quotes would make things easier overall plus maybe some sorta task manager feature? But those are minor issues compared how smooth running everything works currently without any problems whatsoever :) We've been using Toucringbase almost 2 years now successfully.