It is very easy to use, has all of the features you need and it's always up to date with new trends in the banking industry. I don't like that they are trying to push every other product to customers. If your not looking at 360 View CRM as an option then this may be a problem. The only thing I dislike about it is that it doesn't have some of the more specific tools. We needed something similar to a CRM but didn't want to pay a monthly fee. 360 view was great because we could do that without paying an extra fee per month.